Механизмы обратной связи и рассмотрения жалоб

Feedback and Grievance Mechanisms

As part of project implementation, PF “CAMP Alatoo” strictly adheres to international environmental and social standards. Grievance mechanisms are established to protect the rights of local communities and project stakeholders, as well as to ensure the transparency of all project-related activities.

IUCN Environmental and Social Management System (ESMS) Grievance Mechanism

Communities, organisations, project stakeholders or affected groups who believe that they may be negatively affected by the project's failure to respect IUCN Environmental and Social Management System (ESMS) principles, standards or procedures may raise a concern or complaint through the IUCN ESMS Grievance Mechanism.

IUCN's grievance mechanism seeks to resolve concerns at the most appropriate level. Concerns should normally first be raised with the project management or executing entity. As a general rule, grievances should initially be directed to the project management or the implementing organization—in this case, the “CAMP Alatoo” PF—via email at office@campalatoo.com.

If the issue cannot be resolved, or the complainant is not satisfied with the response, it may be escalated to the relevant IUCN Country or Regional Office. If these steps do not provide a satisfactory solution, a complaint may be submitted to the centralised IUCN Project Complaints Management System (PCMS) at projectcomplaints@iucn.org. Where a concern is sensitive, the complainant requires confidentiality, fears retaliation, or there is another justified reason, the earlier steps may be skipped and the complaint may be submitted directly to the PCMS.

IKI Independent Complaint Mechanism

Any person who believes they may be harmed by an IKI project or who wishes to report corruption or the misuse of funds can lodge a complaint with the IKI Independent Complaint Mechanism at IKI-complaints@z-u-g.org. The IKI complaint mechanism has a panel of independent experts who will investigate the complaint. In the course of the investigation, the complainant will be consulted with a view to avoiding unnecessary risks for the complainant.

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